The Comprehensive Workshop Agenda
Day 1 9:00 a.m. to 4:00 p.m.
Day 2 9:00 a.m. to 4:00 p.m.
Workshop Day 1
Embracing the Strategic Value of Employee Engagement
- Why measure employee engagement?
- Planning the focus of your survey
- Selecting the right type of survey that will work best – Internet, paper, IVR
- Gaining senior management involvement/buy-in
How to Ask the Right Questions
- Understanding the drivers of engagement
- Wording questions to make them actionable
- Addressing issues such as ethics, diversity, capabilities and alignment
- Using open-ended comments to gain clarity and detail
How to Design an Actionable Survey
- Design Do’s and Don’ts
- Creating organization coding that identifies the right groups
- Using demographics to understand trends
How to Get People to Participate
- Communication strategies that work
- Pre- and post-survey communications
- 5 methods to increase your current response rates
- Online administration tracking methods
How to Get the Most Out of Your Survey Results
- Teaching your management team how to use survey tools
- Understanding the meaning behind the numbers
- Data analysis tools that work
- Teaching others how to interpret their results
- Understanding simple and more advanced statistics such as statistical significance, factor analysis and regression analysis (Key Driver analysis)
Workshop Day 2
How to Develop Action Plans That Bring the Most Value
- Holding managers accountable for follow-up
- Using the 3 Tiers of Engagement to prioritize actions
- Creating employee action teams
How to Bring the Survey Into Your Management Scorecard
- Integrating engagement into your management process
- Using pulse surveys to track improvements
- Correlating engagement with other business metrics
National and International Trends in Employee Engagement
- Trends in areas such as: Pay, Benefits, Leadership, Training, Diversity, Customer Focus, Job Satisfaction
- What survey items are declining in favorability?
- What issues do most organizations struggle with?
- How to move from employee satisfaction to engagement
How to Accelerate the Development of Leaders
- Assessing organizational readiness for 360's (issues, common mistakes)
- Integrating 360 and employee survey data to improve leadership development
- Teaching leaders to interpret 360 data and create individual action plans
- Holding leaders accountable for self development
- Handling poor performers and top leaders
Day II BONUS: Leader Tool Kit
The Leader Tool Kit is a comprehensive package of instructions, guides, checklists, worksheets, schedules, communications samples and analysis tools designed to give your managers and leaders the information they need to implement a successful survey process. Information in the Leader Tool Kit can be reproduced for use within your organization.
FREE: Online Survey Software Subscription
All workshop participants will receive a FREE one-year subscription to use an online survey software system to support professionals with online survey creation, data collection and reporting. Unlimited number of surveys and up to 2,000 participants.
FREE: Two Great Survey and Action Planning Books.
All workshop participants will also receive two books from the Survey Masters Series:
50 Tips: How to Design Advanced Online Employee Survey Systems provides 50 tips and ideas for designing, developing and administering web-based employee surveys as well as tips and ideas for using online tools.
Action Planning: How to Follow up on Survey Results to Implement Improvement Strategies clarifies what action planning is and how you can most effectively use your survey results to implement change within your organization. The stories, examples and models discussed in the book are based on client experiences over the past 20 years.
The stories and examples describe how successful organizations implemented action-planning processes and how they followed up on their survey results to improve business performance and to engage employees. |
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