PULSE FAQ:
What are the uses of the PULSE software?
What departments within my organization could use the PULSE software?
I am a student. How would I use the PULSE software?
I am a Professor. How would my school/university/college use the PULSE software?
I am a consultant. How would I use the PULSE software?
I am a Meeting Planner. How would I use the PULSE software?
Can I export the data into any other software programs?
How long does it take to set up a PULSE account?
What is the difference between the Multi-User license and the Single Use license?
What is the purpose of the FREE trial?
Do I have to download software?
What do I need to run the PULSE software?
How do I add respondents if I need more?
Does it cost more to have multiple administrators?
What are the most popular features of the PULSE software?
Is there a limit to the number of questions and surveys I can create?
What templates come with the PULSE?
Are the templates the same on the FREE trail as on the Multi User?
Can I make changes or additions to a template provided in the PULSE library?
What is branching and how does it work?
What language options are available in the PULSE?
How do you recommend communicating the survey to participants?
Can I send the survey invitation/notification to a list of emails I have in Excel?
What if I want to have paper surveys?
What are the uses of the PULSE software?
Surveys are an excellent tool to help you monitor those issues and resources most important to you and your organization. Whether you want to gather employee feedback,
touch base with your customers, identify areas for improvement in quality and safety practices, administer a test or training evaluation, or want together the opinions of those
exiting the organization, the PULSE survey software can help you gather information from a wide variety of sources.
What departments within my organization could use the PULSE software?
Many departments can use the PULSE survey software to gather information including:
| Benefits | Payroll |
| Business Development | Purchasing |
| Communications | Quality |
| Customer Service | Recruiting |
| Ethics | Research and Development |
| Human Resources | Sales |
| IT | Strategic Planning |
| Marketing | Training |
| Organizational Development |
I am a student. How would I use the PULSE software?
The PULSE software can be used to set up surveys, tests, etc, for any research class or project. This might include an internship or thesis project, as well as survey methodology,
statistics, testing, measurement and most business classes. Students find the PULSE software helps them to complete survey data collection in a short amount of time. The data can also be exported
to Excel, SPSS, or SAS!
I am a Professor. How would my school/university/college use the PULSE software? The PULSE software can be used to collect data from student evaluations, peer reviews, class tests, and other assessments that you may need to conduct. Survey setup is fast and the data are easy to collect. The data can be exported into Excel, SPSS, SAS, and other software programs.
I am a consultant. How would I use the PULSE software?
The PULSE software provides a cost effective way to create, set up and administer surveys for your clients. Using the PULSE software you can conduct needs assessments, employee,
customer and organizational surveys, training evaluations, leadership 360° assessments and more with a single license. The data are presented in a number of graphical formats and can be
exported into Excel, SPSS, SAS, and other software programs for additional statistical analysis.
I am a Meeting Planner. How would I use the PULSE software?
As a meeting planner, it is important to understand the needs of your attendees as well as your exhibitors. Use this cost effective option to send out invitations
for participation on our PULSE Survey software. You will then be able to develop a picture of your attendees’ view of your overall conference and be able to pin point
the needs of your exhibitors.
Can I export the data into any other software programs?
The data export feature creates an Excel worksheet. You can keep the data in Excel or import or copy into SPSS, SAS, Text Pad or other software programs for additional
analysis.
How long does it take to set up a PULSE account?
In less than 15 minutes, you can register, set up an account and begin using the PULSE software. The process is simple. You will need to secure payment with a
valid credit card.
What is the difference between the Multi-User license and the Single Use license?
You should purchase the Multi-User license if you plan on conducting more than one survey in a year’s time, have a large number of respondents, or have multiple uses for the
survey software. For example, if you work in an organization, you could purchase one Multi-User license to conduct a Benefits Survey, Employee Survey, 360-degree, Training Evaluation,
Exit Interview, Customer Satisfaction, Customer Service Evaluation, Performance Appraisal, Testing, and more! Don’t forget about other departments. Sales and Marketing would
find this tool equally useful.
What is the purpose of the FREE trial?
The purpose of the FREE trial is to allow you to see the functionality of the PULSE survey software, to review the Help Guide and to experience the simplicity
and ease-of-use of the software first hand.
Do I have to download software?
No, there is no software to download. We take care of the technology for you.
What do I need to run the PULSE software?
All you need is an Internet connection (Explorer 4.0 or Netscape 6.0 or higher) and a computer.
How do I add respondents if I need more?
Just call Survey Support at (847) 726-4040 ext. 249 and we will add more respondents to your account for you. In the near future, you will be able to do this on
your management screen.
Does it cost more to have multiple administrators?
NO! With a Multi-User license you can create as many administrators as you want. Survey administrators can be set up to access the same surveys or can be set up
to access and create separate surveys. All this for the price of one!
What are the most popular features of the PULSE software?
The most unique features of PULSE software are:
- Data export
- Cross tabs
- Survey templates
- Email notification
- Multiple administrators
- Language capabilities
- Instant reporting
Is there a limit to the number of questions and surveys I can create?
There is no limit to the number of questions and surveys you can create if you have a Multi-User license.
What templates come with the PULSE?
A total of 14 templates have been created in the PULSE library for your use!
1. Training Evaluation
2. Customer Service Survey
3. Exit Survey
4. Employee Survey
5. 360° Leadership Questions
6. Conference Session Evaluation
7. Overall Conference Evaluation
8. Checking In Survey
9. Customer Manufacturing Survey
10. Exit Survey Hourly
Are the templates the same on the FREE trail as on the Multi User?
The templates on the FREE trial are similar but not the same as the templates available in the Multi-User license. Once you become a Multi User you will receive
more complete versions of the templates. For example, the employee survey template on the FREE trial contains only 20 questions. However, on the Multi User version, the employee
survey template contains over 80 questions!
Can I make changes or additions to a template provided in the PULSE library?
Yes, all templates are fully customizable. The templates are provided as a starting point. If you like some of the questions simply keep them and delete the others. If you do
not like any of the templates, you can create your own survey from a blank template.
What is branching and how does it work?
Branching allows you to ask alternate or additional questions based on a particular response to a previous question. You can add branching questions to find out more about certain
population groups or ask certain questions that only apply to certain subsets of your survey population. For example, you may include a question in your survey that asks each respondent to
select the location they work in. One of the response choices may be Chicago. Anytime a respondent selects the option, “Chicago” additional questions are presented in the surveys
that are applicable only to persons working in Chicago. Another way to use branching is to skip questions that may not apply to one subset of the population. For example, you may include a
question in your survey that asks about marital status. Those who selected the “Married” response are presented with additional questions that apply to married persons only. Those
who selected the “Unmarried” response are not presented with the additional questions or are skipped since they do not apply.
What language options are available in the PULSE?
What languages do you want? The PULSE survey software has multi-language capabilities. Here are some of the languages that can be imported into the PULSE software:
| Arabic | Estonian | Japanese | Slovak |
| Bahasa | Finnish | Korean | Slovenian |
| British English | French | Lithuanian | Spanish |
| Catalan | Galician | Norwegian | Spanish-Latin America |
| Croatian | German | Nynorsk | Swedish |
| Czech | Greek | Polish | Taiwanese |
| Danish | Hebrew | Portuguese | Thai |
| Dutch | Hungarian | Portuguese-Brazil | Turkish |
| English-Bahasa | Icelandic | Romanian | |
| English-US | Italian | Russian |
How do your recommend communicating the survey to participants? We have a tool built into the PULSE software that allows you to email to all of your potential respondents an invitation with a hyperlink to the survey website. To improve overall participation rates, it is a good idea to send a pre-notification announcement to all respondents prior to receiving the invitation to participate. If you don’t have an opportunity to send a pre-notification announcement prior to survey administration, you can use the email feature in the PULSE software to tailor your message to your respondents.
Can I send to a list of email addresses I have created in Excel?
Yes, you can. Save your file as a CSV (comma separated value) file and you will be able to send to all on your list.
What if I want to have paper surveys?
Survey Support can help you with your paper layout, printing and data entry. Visit Foresight Survey Support’s Services at: www.surveysupport.com/pulse/pulse.html to
see how we can further partner with you for success.