Dashboard
As the name indicates, DASHBOARD survey software provides all managers throughout your organization the ability to view a series of individual measurement indicators all at one time. The DASHBOARD indicators may include instrumentation for employee, customer and financial performance data to help them maintain a Balanced Scorecard. The DASHBOARD also runs in an ASP environment so there is no software for you or your managers to install.
For a Retail store manager, for example, their DASHBOARD may include the results from customer secret shopper surveys, an annual employee survey, their store's turnover data, shrinkage information, year-to-date store sales data and amount of sales per employee. Each of these different metrics is an instrument on the DASHBOARD. Each metric can be viewed in a red-yellow-green gauge format to quickly identify individual group strengths and problem areas. Viewing the entire DASHBOARD allows a manager to see all metrics at one time. This quick view enables managers to spot linkages across all critical measurement areas.
Here's how one manager used the DASHBOARD to improve department results:
A manager of a branch noticed a decline in their current employee survey results. Overall morale and engagement of the staff was down 10% from the previous year. Turnover had increased from 20% to 60% for part-time employees. Branch sales were still on track, but recent secret shopper results were showing a decline in overall service by 20%. Using all the indicators on their DASHBOARD, the branch manager was able to understand the issues facing the branch and realized that leadership issues were the root cause of the decline. An appropriate action plan was developed to address the leadership issues in the branch and the branch manager informed the regional manager of the proactive strategy.
Use the DASHBOARD to create and maintain a Balanced Scorecard for your organization.
Contact us
For additional information on the DASHBOARD Survey software, contact us at:
1-800-252-6150 ext. 232 (within the US)
or
1-847-726-4040 ext. 232 (outside the US)