Customer Surveys

Listen Directly to Your Customers

Constructive customer input is often altered when it is passed down through internal staff such as sales, field service and customer support. Like the game 'Telephone Tag,' each group hears what they want or need to hear so by the time it reaches the right person the message has changed.

Surveying customers allows you to hear from them directly. They can provide you with a candid view of your organization, show you how your organization compares to major competitors and what specific areas contain your strengths and opportunities to improve.

What Makes Us Unique?

Customer surveys should be customized to best fit the strategy of the individual organization. You can work with your client to help understand their business objectives and to identify the customers for inclusion in the survey. Most customer surveys are not anonymous. This provides the ability to develop and to track a customer knowledge database.

Our on-going customer survey system can monitor progress in each of the following areas and bring accountability to your team:

Overall Company Customer Satisfaction
Individual Customer Satisfaction
Support Team Performance and Development

We pride ourselves in staying on the cutting edge of survey technology. As a result, we are uniquely capable of providing a customer survey that:

Is available as one of the customer instrument gauges on our Dashboard For Managers®.
Is tailored for online administration.
Communicates through the web with no special software required on your part.
Automatically processes data using sophisticated statistical analyses that clearly identify:
Areas of strength for each unit/customer
Areas of opportunity for each unit/customer
Communicates electronically to the unit manager "drill-down" interactions for better understanding of the customer survey results.

Sample Reports

Summary of Customer Survey
Participation
High to Low Rank Report
Category Summary Report
Detailed Item Report
Verbatim Comment Report